Privacy policy

At James Cook Travel Agency, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and disclose information when you use our services or visit our website. By accessing our website or using our services, you consent to the practices described in this policy.

Information We Collect

We may collect various types of personal information when you interact with us, including:

1.1. Personal Identification Information: This includes your name, address, email address, phone number, passport details, and other relevant information necessary for booking travel arrangements.

1.2. Payment Information: We may collect payment details such as credit card information to process bookings and facilitate transactions.

1.3. Usage Information: We automatically collect certain information about your interaction with our website and services, including your IP address, browser type, operating system, and browsing behavior.

How We Use Your Information

We use the collected information for the following purposes:

2.1. Booking and Managing Travel Arrangements: We use your personal information to process bookings, issue tickets, provide travel-related services, and manage your reservations.

2.2. Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues you may encounter.

2.3. Marketing and Communication: With your consent, we may send you promotional materials, special offers, and newsletters about our services. You can opt-out of receiving such communications at any time.

2.4. Improving Our Services: We analyze usage data to improve and personalize your experience with our website and services, including enhancing our website's functionality, security, and performance.

Information Sharing and Disclosure

We understand the importance of protecting your personal information and do not sell, trade, or rent your information to third parties. However, we may share your information in the following circumstances:

3.1. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as airlines, hotels, car rental agencies, and insurance providers.

3.2. Legal Compliance: We may disclose your information if required to do so by law, court order, or other governmental or regulatory authorities.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant parties involved.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure technologies and encryption methods to safeguard your data during transmission and storage.

Your Rights

You have the right to access, update, and correct your personal information held by us. You may also request the deletion of your data, subject to any legal obligations we may have to retain certain information. To exercise these rights or make any inquiries regarding your personal information, please contact us using the details provided below.

Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

James Cook Travel Agency

Address: CUMHURİYET MH. MINARE SOKAK NO 10/A KUSADASI-AYDIN / TURKEY

Email: jamescooktravel@gmail.com

Phone: +90 542 488 88 00